At CINCIN.com.my, we take great pride in the quality and craftsmanship of our jewellery. We are committed to providing you with products that surpass your expectations and stand the test of time. To ensure your peace of mind, we offer a comprehensive warranty on our jewellery pieces.
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Warranty Coverage: Our warranty covers manufacturing defects and craftsmanship issues that may arise within a specified period from the date of purchase. This includes, but is not limited to, issues such as loose gemstones, faulty clasps, or structural defects.
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Warranty Duration: The duration of our warranty may vary depending on the specific product. Please refer to the product description or contact our customer support for detailed warranty information for the item you have purchased.
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Exclusions: Our warranty does not cover damages resulting from normal wear and tear, improper handling, accidental damage, loss, theft, unauthorized modifications, or repairs performed by third parties. Any alterations made to the product by someone other than CINCIN will void the warranty.
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Warranty Process: If you encounter any issues covered by our warranty, please contact our customer support within the warranty period. Our dedicated team will guide you through the necessary steps to assess the situation and provide a resolution.
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Resolution Options: Depending on the nature of the issue, we will strive to offer a suitable resolution. This may include repair, replacement, or, in some cases, a refund or store credit. Our goal is to ensure your satisfaction and maintain the integrity of our products.
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Care and Maintenance: Proper care and maintenance are essential to prolong the lifespan of your jewellery. We recommend following our care instructions provided with your purchase. Regular cleaning, professional inspections, and appropriate storage will help maintain the beauty and quality of your jewellery.
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Limitations of Liability: Our warranty is limited to the repair, replacement, or refund as specified above. CINCIN shall not be held liable for any incidental, consequential, or indirect damages arising from the use or misuse of our products.
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Warranty Transferability: The warranty is non-transferable and is only applicable to the original purchaser of the jewellery item.
Please note that our warranty is in addition to any rights you may have under consumer protection laws in your jurisdiction. This warranty does not affect your statutory rights.
If you have any questions or require further assistance regarding our warranty, please reach out to our customer support team. We are here to ensure your satisfaction and provide the exceptional service you deserve.