Local orders within Malaysia typically arrive within 2-5 business days from the date of shipping. Please be aware that local orders may be subject to processing and handling time before they are shipped out for delivery. Although we strive to ensure prompt delivery, occasional delays may occur due to unforeseen circumstances or high order volumes. Once your order has been dispatched, any shipping delays caused by the carrier are beyond our control. If you have any inquiries regarding the status or estimated delivery date of your package, we recommend contacting the carrier directly for the most up-to-date information.

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Additionally, please be aware that the production of your order may take up to 4-6 weeks, depending on the specific item and customization options chosen. We appreciate your patience as we carefully craft and quality-check each piece to ensure it meets our high standards before shipping.

CINCIN has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.