Shipping & Returns
1.1 Shipping Locations
We currently provide shipping within Malaysia. Please note that certain remote areas may have limited delivery options or additional shipping charges. Reach out to our customer support for clarifications.
1.2 Shipping Methods and Timeframes
We are committed to swift order processing. Our standard shipping offers reliable carriers, with an estimated delivery time typically within 14 business days after order processing. Please anticipate slight delays during peak seasons or unforeseen circumstances.
1.3 Order Tracking
Upon shipment, you'll receive a tracking number via email. Use this number to track your package's journey on the carrier's website.
Returns and Exchanges
2.1 Eligibility
- Items must be in original condition, unworn, and free from damage or alterations.
- Requests for returns or exchanges must be made within 3 days after receiving the delivery.
- Customized or engraved items may be returnable only if defective or damaged upon arrival.
2.2 Return Process
Contact our customer support with your order details and reason for return. Follow our provided instructions and ensure secure packaging to prevent damage during transit.
2.3 Refunds and Exchanges
Upon receiving and verifying the returned item, we'll process the refund or exchange. Refunds will be issued to the original payment method. Exchanges will be subject to product availability.
2.4 Return Shipping Costs
Customers are responsible for return shipping costs, except for returns due to our error or a defective item. We recommend using a reliable shipping service with tracking and insurance.
Defect Policy
3.1 Manufacturing Defects
#1: For manufacturing defects, contact our team for evaluation. Defects must be reported within 3 days of receiving the product. If deemed a manufacturing defect, we'll send a replacement after the item is returned.